At Favello Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and damaged or incorrect items.
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, products should:
Certain products may not qualify for return if prohibited by manufacturer policies or applicable regulations.
Before returning any product, please contact our customer support team.
Email: contact@favelloltd.shop
When contacting us, please include:
Once your request has been reviewed, we will provide instructions for returning the item.
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for your purchase.
Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
If you receive a product that is defective, damaged during shipping, or incorrect, please contact us as soon as possible.
Where appropriate, we will assist with a replacement or another suitable resolution based on the circumstances.
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.
To help us process your request efficiently, please provide:
Our support team will review the information and work with you toward an appropriate solution.
Certain products may not be eligible for return, including:
If a return is approved because of a damaged, defective, or incorrect item, we will provide instructions regarding the return process.
For returns requested for reasons other than product defects or shipping errors, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges, if any, are generally non-refundable unless the return results from our error or where required by law.
Orders may be canceled before they have entered the shipping process.
If your order has already been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after receiving your order in accordance with this policy.
Favello Ltd reserves the right to refuse refunds that do not meet the requirements outlined in this policy or where there is evidence of misuse, fraudulent activity, or abuse of the return process.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Favello Ltd
Registered Office (UK): 71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom.
United States Business Address: 315 E Commercial St, Pierce City, MO 65723, United States.
Email: contact@favelloltd.shop